Your privacy
In short: we only use the information you share to reply, process orders and provide service. We never sell it.
Who we are
This website is run by Joo East Sdn Bhd, No. 17, Jalan One Industrial Park 1, One Industrial Park, 43300 Seri Kembangan, Selangor. This policy explains how we handle your personal information, in line with Malaysia's Personal Data Protection Act 2010.
What we receive
This website does not ask you to create an account. We only receive personal information when you contact us yourself, for example by WhatsApp, phone, email or at a branch. This may include:
- Your name and phone number
- Your address, if we need to deliver or install a product
- Details you share, such as canopy sizes, site photos or logos
- The form on the dealer page only opens WhatsApp with a pre-written message. Nothing is sent to us until you press send in WhatsApp.
How we use it
- To reply to your enquiries and give quotes
- To process orders, delivery and installation
- To provide after-sales service and repairs
We do not sell or rent your personal information to anyone.
Third parties
- WhatsApp (Meta), when you message us
- Our website hosting company, which keeps standard server logs (such as IP address, browser type and pages visited) for security
- Google Fonts, which loads this site's fonts
- Google Maps and Waze, only if you tap a directions link to a branch
Cookies
Our pages do not use advertising or tracking cookies.
Your rights
You can ask to see, correct or delete the personal information we hold about you. Email us at jooeastmall@gmail.com or WhatsApp 010 222 8662.
Changes
We may update this policy from time to time. The latest version is always on this page. Last updated: 7 October 2026.
Any other questions?
WhatsApp us, or visit your nearest branch. We're happy to help.